Privacy policy

This Privacy Policy explains how Cartybuk (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit our website, make a purchase, use our services, or otherwise interact with us. By “you” or “your,” we refer to any individual using our services, including customers and site visitors, within Pakistan or elsewhere.

Please read this Privacy Policy carefully. By accessing or using our website or services, you consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services.

Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our operations, applicable laws in Pakistan, or for other regulatory reasons. Any updates will be posted here with a revised “Last Updated” date.

Information We Collect

1. Information You Provide Directly

When you interact with our site or make a purchase, we may collect:

  • Contact Information: Name, email address, phone number, postal address

  • Order Details: Billing/shipping information, order contents, payment confirmations

  • Account Information: Username, password, security questions

  • Customer Support: Details shared in messages or inquiries

2. Information Collected Automatically

We use cookies and similar technologies to collect data about how you use our website, such as:

  • Device type and browser

  • IP address and location data

  • Pages visited and interaction behavior

You may manage cookie preferences via your browser settings. Please note that disabling cookies may affect site functionality.

3. Information from Third Parties

We may receive information from:

  • Shopify (our platform provider)

  • Payment processors for verifying and completing transactions

  • Delivery services to fulfill orders

  • Marketing or analytics partners to help enhance your experience

How We Use Your Information

Your personal information may be used for the following purposes:

  • Order Processing & Fulfillment: To manage orders, payments, shipping, returns, and customer notifications

  • Customer Support: To respond to inquiries and provide assistance

  • Marketing & Promotions: To send promotional emails, SMS messages, and personalized offers

  • Site Functionality: To analyze usage and improve our website and services

  • Security & Fraud Prevention: To ensure secure transactions and prevent unauthorized activity

Sharing Your Information

We may share your personal data with:

  • Service Providers: Such as delivery partners, IT support, or marketing vendors

  • Payment Gateways: For secure processing of debit/credit card or bank transfers

  • Business Partners: Such as Shopify, to provide core platform services

  • Legal Authorities: When required by law, regulation, or to protect our rights

We do not sell your personal information.

User-Generated Content

If you leave a product review or comment publicly, that information may be visible to other site visitors. Please avoid sharing personal details in such content.

External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those external sites.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has shared personal information with us, please contact us to request removal.

Your Rights

Depending on local laws and our internal policies, you may:

  • Request access to your personal information

  • Request correction or deletion of your data

  • Withdraw consent to marketing communications

  • Request restriction of data processing (in certain cases)

You can make such requests by contacting us using the details below.

Security and Data Retention

We take appropriate security measures to protect your information. However, no system is completely secure. We retain personal data as long as necessary to provide services, comply with legal obligations, or for legitimate business interests.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:

📧 Email: cartybuk@gmail.com
📱 Phone/WhatsApp: +92 333 1040314

Effective Date: June 12 2025