Refund policy

Refund & Return Policy – Cartybuk Pakistan

At Cartybuk, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to help.

🕒 3-Day Return Policy

You have 3 days after receiving your item to request a return.

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as received

  • It must have all original tags and be in the original packaging

  • A receipt or proof of purchase is required

🚚 How to Request a Return

Please contact us at cartybuk@gmail.com or +92 333 1040314 before sending any item back. We’ll provide instructions and the return address.
Items sent without prior approval will not be accepted.

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please reach out to us immediately upon delivery so we can resolve the issue promptly.

🚫 Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized products

  • Personal care or hygiene items (e.g., beauty products)

  • Sale or discounted items

  • Gift cards

  • Hazardous or flammable materials

If you're unsure whether your item qualifies for return, feel free to contact us.

🔄 Exchanges

If you'd like a different item, the fastest option is to return the original and place a new order once your return is approved.

💳 Refunds

Once your return is received and inspected, we'll notify you of the approval status. If approved, a refund will be processed to your original payment method within 7–10 business days. Please note that processing times may vary based on your bank or payment provider.

Need help?
📧 Email: cartybuk@gmail.com
📱 Phone/WhatsApp: +92 333 1040314

We appreciate your trust in Cartybuk and look forward to serving you again!